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TERMS AND CONDITIONS

Terms and conditions

These Standard Contract Terms are an integral component of the agreement between you and Look4homes.net. We recommend that you study the following standard terms of business carefully.

Holiday Rental Reservations

The reservation deposit is considered a confirmation of your booking: you are obliged to respect your reservation as much as we are obliged to keep the apartment reserved for you.  When reservation is finalised unfortunately we are unable to refund you.

If the FULL stated amount is not received, the deposit is not considered made and the booking not held (unless transfer is under dispute with the banks). The guest should pay their own bank charges and for paypal payments there is a flat fee for charges (if these charges are passed on to us, the deposit will not be as stated and therefore not considered received.)

As soon as the reservation deposit required is paid, your reservation is confirmed and the owner’s details will be forwarded to you. From this point on, we would advise you to communicate directly with the owner, we will follow you up, of course , in case of any urgent or unexpected matters.

If you do not receive confirmation of your booking confirmation, please contact us to inquire about your reservation. We would like to emphasize that even if a booking has already been confirmed, the confirmation e-mail might not arrive sometimes due to failures of the guest’s or the receiver’s email account.

Reservation Deposit Due Date:

The reservation deposit must be received in 48 hours (unless otherwise stated) from the moment of confirmation of wishing to book. This allows for time to send payment and time for it to appear or arrive. The booking automatically expires without warning after this period.

Balance Methods:

The balance, if it has not previously been transferred must be paid in cash on arrival as well as the refundable security deposit, if required.

Check-in/check-out times

On the day of your arrival you will be met at the apartment – there will be someone waiting for you when you arrive, so we need to know your flight details (time of arrival and departure and airport ) or your expected arrival time at the apartment well in advance. If there is any delay, please advise the owner via mobile or text message of the delay and your presumed time of arrival. If you do not provide us with your arrival time there will be NOBODY waiting for you. Unless otherwise arranged with the owner, the check-in time is 14:00 and the check-out time is 10:00 a.m. However, if possible, you may check-in and check-out at the time which is more convenient to you.

There is an additional 25 Euro fee in case of arrival after 9pm and a 40 Euro fee for all arrivals after 11pm.
It is therefore important that the guests call the owner to inform of any unexpected delays, as soon as possible, in order to avoid paying the extra “double check in” fee.

Guest’s Responsibilities

If the apartment and/or any of its contents are damaged by client, or his/hers guests, the client will be held responsible for the damage and this will be deducted from the refundable

Clients are not allowed to exceed the number of guests specified in the reservation form, unless an agreement has been reached with the owner prior to the guests’ arrival.

Clients are kindly asked to pay maximum attention to their keys, the doors’ locks are, in some cases, quite sophisticated and hard to repair. In case of loss, the client will be asked to pay for all expenses or deducted from the security deposit, on the day of departure.

In case clients do not carry the right amount and the owner or the check-in agent is forced to come back a second time to receive the remaining money, guests will be asked to pay an extra fee of Euro 20,00. A photocopy of each guests’ ID card or passport will be required at check in.

Personal Belongings and Safety

Neither the owners of our homes nor Look4homes.net is in any way responsible for the clients’ personal belongings, nor for any other situation relative to the clients’ personal safety.

Maintenance

The  owner reserves the right to access the apartment or room if urgent maintenance problems occur.

Cancellation Policy

a) IF YOU CANCEL

·   If you  have booked by sending a reservation deposit, all payments will be forfeited should you cancel at any time, for any reasons. We do NOT refund the  reservation deposit.

.  If you cancel from 20 days before the date of arrival: the cost of one night will be charged.

.  NO SHOW 50% of the total price will be charged

.  If the client abandons the property, he loses all rights to any eventual refund or rebate.

b) IF WE CANCEL

.   In the rare occasions in which unforeseen circumstances make the apartment booked by you unavailable, you will be given the choice of staying in an apartment of similar characteristics and price.

·   If conditions inherent to us unable our staff to provide you with another apartment (as specified in the previous point), your reservation deposit will be fully returned to you, and Look4homes.net  will have no further liability.

However, we would like to highlight the fact that the Look4homes.net  staff commit themselves to providing you with the apartment you have booked, and the events described above are both rare and unlikely.

Security deposit:

·    For some apartments a security deposit is strictly required. This amount will be fully refunded upon check out, provided everything is in order. Generally the security deposit has to be paid on your arrival in cash  together with the balance.

·    Please note that the reservation deposit is not the security deposit. The first one is needed to reserve the property, the second one (which will be refunded in full upon check out, provided everything is in order) is needed to prevent any damage on the property.

·    Whoever does the check-in is responsible for the security deposit. Should there be any problems with this deposit, that person should be contacted. Look4homes.net is not responsible for how the security deposit may be dealt with.

Apartment conditions:

·    The apartment will be clean and ready  for your stay upon your arrival, and will be cleaned once your holiday is over.

·    You are expected to leave the flat in the same conditions in which you found it. No damage is to be done to the property, the furniture and all the things inside the apartment. If you find something broken/not working properly in your accommodation please report it to the owner of the apartment as soon as possible. The owner of the apartment is responsible for solving problems related to the functionality of the apartment. Neither the owner nor Look4homes.net can  be held responsible for any inefficiency if reported too late (e.g. at the end of your stay). The group leader, whose name appears in the booking confirmation, is the responsible person for the behaviour of her/his party.

·    If there are insufficiencies in the apartment, the guest has to directly contact the owner of the apartment, who is entirely responsible for the state of the apartment.

The keys are collected in the apartment at the time of your check-in and they are given back to the owner or one of  his/her representatives at check out.

Apartment and property  descriptions:

·    The  descriptions have been made truthfully and describe the apartments and properties accurately.

·    All information (including photos) provided is correct at the time of writing and updated when informed. However, we have the right to make changes to this information and will warn you about these changes when you book or rent the property or when we are informed of these changes.

·    Any differences found between the actual apartment and the description are due to occasional changes carried out by the owner, and Look4homes.net cannot be held responsible for these rare variations.

Pets:

Unless differently stated in the  description, pets of any kind and size are not accepted.

Number of people:

Guests cannot bring a party, including children, that exceeds the number of people stated in the booking confirmation.

Thefts/damages:

·    Look4homes.net is not responsible for any theft against its guests. Regarding this, we suggest underwriting travel insurance.

·    Look4homes.net is not responsible for any damage caused to the belongings of our guests and/or to our clients.

·    Look4homes.net is not responsible for damages caused by the guests in the apartments.

·    The owner of the apartment, and not Look4homes.net, is responsible for the good functioning of the apartment and its appliances.

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